This Privacy Policy explains how personal information may be collected, used, shared and protected when you visit leadswavesolutions.com, contact LeadsWave Solutions, enquire about or join our training, or use our AI, automation and marketing services. Each section covers one topic in plain language.

What we handle depends on what you do. Browsing the site involves different information from sending an enquiry or joining a course. This policy describes the kinds of handling that may apply; it does not state that every activity is active at all times.

It may apply to:

• Website visitors and prospective customers
• Course enquirers, registrants and students
• Business clients
• People who contact us through forms, WhatsApp, phone or email
• Recipients of our communications

This website is operated by LeadsWave Solutions, which offers AI agent development, business process automation, WhatsApp AI assistants, AI-powered lead generation, digital marketing and AI training. In this policy, “LeadsWave”, “we”, “us” and “our” mean LeadsWave Solutions.

Questions about this policy can be sent using the details in Section 21.

Information reaches us in three main ways: you give it to us directly, it is recorded automatically when you use the site, or it comes from a connected platform or from a client during a project.

We aim to collect only what is reasonably needed for the purpose at hand. The next two sections give details.

Depending on how you interact with us, you may provide:

• Name, email address and phone or WhatsApp number
• The service or course you are interested in
• Enquiry details and anything you write in a message
• Course registration information
• For business clients, company details, campaign requirements and service-related information
• Anything else you choose to share

If a payment is made, payment details are expected to be handled by the provider or arrangement used for that transaction. This policy does not describe card handling in detail because the payment methods in use have not been verified.

Please do not send unnecessary sensitive personal information, such as government ID numbers, health details or financial account details, through ordinary forms or messages.

When you use the site, our hosting, website software and any analytics or measurement tools may record technical information such as IP address, browser type, device and operating system, approximate location, pages visited, referring page, date and time, and interaction data such as clicks and scrolling.

The exact data depends on the tools configured at the time. It is used mainly to keep the site working and secure and to understand how it is used.

We use information for purposes that are relevant to why it was provided, including to:

• Respond to enquiries and provide requested services
• Manage course registrations and communicate course-related information
• Provide customer support
• Process transactions through applicable providers
• Keep the website working and protect it against spam, fraud and misuse
• Improve content and user experience and understand website performance
• Meet applicable legal obligations
• Send marketing communications where permitted (see Section 16)

We aim not to use information in ways that would surprise you given the reason you shared it.

Our enquiry form asks for your name, phone or WhatsApp number, email address, the area you are interested in and a message. It includes an anti-spam check. By sending the form you agree to be contacted about your enquiry.

Information sent through forms, WhatsApp, phone or email may be used to:

• Answer your questions and provide information you requested
• Follow up on your enquiry
• Manage customer relationships
• Deliver services you asked for

The site also features a demonstration AI agent which, as described on the site, answers with prepared responses in demo mode. Please avoid entering personal information into it.

Where we offer training, we may handle:

• Course enquiries and registration details
• Communication about classes
• Learning-related information
• Certificate and completion records, including details needed to validate a certificate
• Student support requests
• Administrative records

Student information should be accessed and used only for appropriate educational, administrative, support and legal purposes.

Websites commonly use cookies and similar technologies. Which ones apply here depends on the site’s configuration at the time.

• Essential cookies keep the site working and secure.
• Functional cookies remember choices or support features such as embedded tools.
• Analytics cookies help us understand how the site is used.
• Advertising and measurement technologies help measure campaigns and may support remarketing.

You can control cookies in your browser settings, including blocking or deleting them, though some parts of the site may then work less well. If a cookie preference tool is offered on the site, you can use it to change your choices.

Where configured, analytics and advertising technologies may be used to understand website activity, measure campaign performance and improve our marketing. Examples of the kinds of tools that businesses use include website analytics, advertising conversion measurement and remarketing.

Providers of these tools may process technical or interaction information under their own privacy policies and settings. Choices may be available through your browser, the provider’s own controls or a cookie preference tool where one is offered. We do not promise that every tracking mechanism can be disabled.

Information may be shared only for relevant purposes and with appropriate safeguards where required, for example with:

• Service providers that help operate the website, hosting, email or communication tools
• Communication and enquiry platforms
• Analytics or advertising providers
• Payment processors
• Professional advisers
• Authorities where legally required
• Parties involved in a legitimate business transfer

Because service providers may process information on our behalf, we do not claim that information is never shared.

The site and our services may rely on or connect to third-party services, such as messaging platforms like WhatsApp, analytics and advertising platforms, embedded chat or trust-badge tools, hosting and email providers and payment providers. These providers handle information under their own terms and privacy policies.

We keep information only as long as reasonably necessary for the purposes described in this policy, taking into account legal, accounting, contractual and operational requirements. Retention periods can differ by type of information.

We aim to use reasonable technical and organizational safeguards, such as access restrictions, secure website connections, appropriate authentication, software updates and safeguards offered by our service providers, where implemented.

No website or system is completely secure, and we cannot guarantee absolute security.

Your rights depend on where you live and the laws that apply to you. Where applicable, you may be able to:

• Ask for access to personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete information
• Object to certain processing or ask us to restrict it
• Withdraw consent where we rely on it
• Manage your marketing preferences
• Raise a privacy concern

To make a request, contact us using the details in Section 21. We may need to verify your identity first. Not every right applies in every location and not every request can always be fulfilled.

We may send promotional messages about our services or courses where permitted, for example with your consent or on another lawful basis. These are different from service-related messages, such as replies to your enquiry or notices about a course you joined.

You can unsubscribe from promotional emails using the unsubscribe option where provided, or ask us to update your marketing preferences using the details in Section 21. Opting out of marketing does not necessarily stop service-related messages.

Our website and services are not designed to collect children’s personal information without appropriate authority, and we aim to handle any such information in line with applicable law.

If you are a parent or guardian and believe a child’s information was submitted inappropriately, contact us so we can review it and, where appropriate, remove it.

Information may be processed in countries other than your own where our service providers or their infrastructure operate internationally. Where the law that applies requires it, we aim to use appropriate safeguards for such transfers.

Our site may link to other websites, social platforms or services. We do not control them and their privacy practices may differ from ours. We encourage you to read their privacy policies before sharing information.

We may revise this policy when our practices, the website or legal requirements change. The “Last updated” date at the top of this page shows the latest revision.

If you have a question about this policy or want to make a privacy-related request, you can reach LeadsWave Solutions through:

• Email: info@leadswavesolutions.com
• WhatsApp and phone: +91 72074 91736
• Website: Contact page
• Consultation: Book a free consultation